Privacy Policy

1.     OVERVIEW OF THIS POLICY

This Privacy Policy (this “Policy”) relates to the personal information that you submit when you access and use our website and other information we automatically collect when you access the website. This Policy explains all activities regarding your information, including but not limited to how we collect, use, disclose, and secure it and the rights available to you.

You are required to read, understand, and agree to how we process (collection, use, disclosure, security, etc.) your information in this Policy. You are also required to read our Terms and Conditions and print a copy each for future reference. By your use of the website and your submission of the requested personal information, you hereby agree to how we process your information as described in this Policy. If you do not agree, you should not submit information.

2.     WHAT INFORMATION DOES CONNECTED SPEECH PATHOLOGY LLC COLLECT FROM YOU?

2.1 We collect information from and about users of our website:

  • Directly from you when you provide it to us.

  • Automatically when you use the website.

2.2 Information that you provide to us (“personal information”) when you contact us through the website:

  • First Name, Last Name;

  • Email Address;

  • Telephone number; and

2.3 This information may also include:

  • Information that you provide by contacting us through the website such as first name, last name, email address, telephone number and address (“Contact Information”).

  • Information you provide to us when you complete user surveys or surveys for research purposes such as your Contact Information.

  • Information you provide to us when you report a problem with the website such as your first name, last name and email address.

  • Records and copies of your correspondence (including e-mail addresses and phone numbers), if you contact us.

  • Details of transactions you carry out through the website when you make payment to Connected Speech Pathology LLC.

  • Your correspondence within the website with other users (your username and location). 

3.     WHAT DOES CONNECTED SPEECH PATHOLOGY LLC USE INFORMATION COLLECTED FOR?

Any information collected by us is for a purpose in relation to your use of our website, including for providing the services, processing, and delivering your orders. 

Provide Services to you: We collect information to send you email about your enquiry, perform tasks required to complete a transaction, provide customer support, or provide other types of customer relationship management and fulfillment. We may also use your information to optimize or improve our Services and operations, for example, training and quality assurance.

Fulfilling legal and compliance obligations: We collect information to fulfill our legal obligations. Examples of this may include satisfying regulatory screening requirements in connection with entity formations, responding to subpoenas and other legal requests for information, and maintaining records as required in our role as Registered Agent. We may also collect information to detect fraud or other suspicious activity.

Analytics: We collect information for use in performing various types of analytics. For example, we use the information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to, pages visited, links clicked, text entered and mouse movements to understand site usage, to detect fraud and potential threats and improve our services.

To communicate with you: We collect your email address and phone number to (i) contact you regarding your use of our website/Website, (ii) respond to your questions, complaints, and queries, and (iii) send you updates regarding our services or this Policy and other agreements;

For other purposes through your consent: We may also process your information for some other reasons which your consent will be sought before we process such information. You may also withdraw your consent at any time.

4.     HOW PERSONAL DATA IS COLLECTED

4.1 Automatic Information Collection and Tracking.   

When you access and use the website, it may use technology to automatically collect:

  • Usage Details. When you access and use the website, we may automatically collect certain details of your access to and use of the website, including traffic data, location data, logs and other communication data and the resources that you access and use on or through the website.

4.2 If you do not want us to collect this information, please do not create an account with us. 

4.3 We may also use these technologies to collect information about your activities over time and across third-party websites, websites or other online services (behavioral tracking). 

4.4 Information Collection and Tracking Technologies.

The technologies we use for automatic information collection may include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or device. It may be possible to refuse to accept mobile cookies by activating the setting on your browser. However, if you select this setting you may be unable to access certain parts of our website.

The cookies we use include “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

These cookies are used to collect information about how visitors use our website. We use the information to compile reports on general user traffic, conversion statistics and to help us improve the site. The cookies collect information anonymously.

Please note that our advertisers may also use cookies, over which we have no control.

  • Web Beacons. Pages of the website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

  • Third Party Cookies. The website may link to other websites owned and operated by certain trusted third parties (for example Facebook) who, for example, collect data that helps us to track conversions from Facebook ads. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. Please note that our advertisers may also use cookies, over which we have no control. For privacy information relating to these other third-party websites, please consult their policies as Appropriate.

5.     HOW WE USE PERSONAL DATA AND LAWFUL BASES FOR PROCESSING

5.1 Lawful Bases for Processing under the GDPR

What are the lawful bases for processing personal data? The lawful bases for processing are set out in Article 6 of the GDPR.   At least one of these must apply whenever we process personal data. We mainly use consent, contract, legal obligations and legitimate interests as the bases to process your personal data in accordance with this privacy policy.

  • Consent: the individual has given clear consent for us to process their personal data for a specific purpose.

  • Contract: the processing is necessary for a contract we have with the individual, or because they have asked us to take specific steps before entering into a contract.

  • Legal obligation: the processing is necessary for us to comply with the law (not including contractual obligations).

  • Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

6.     HIPAA

Your Provider may be regulated as a “covered entity” under the Health Insurance Portability and Accountability Act (“HIPAA”). Please be aware that this Privacy Policy is distinct from your Provider’s HIPAA Notice of Privacy Practices, which describes in detail overall how your Provider uses and discloses your individually identifiable health information. If you would like to review a copy of your Provider’s HIPAA Notice of Privacy Practices, please request a copy. Our use and disclosure of your Personal Information, which we receive pursuant to your express authorization, is not restricted under HIPAA. We will use and disclose your Personal Information consistent with the terms of your authorization and this Privacy Policy.

7.     HOW LONG PERSONAL DATA IS KEPT

We will only retain personal data for as long as is reasonably necessary. Upon deletion of an account, all personal data will be removed as soon as possible, and always within 90 days of the deletion.

8.     LEGAL BASIS FOR THE PROCESSING OF PERSONAL INFORMATION

We rely upon both consent and legitimate business interests for processing PII (Personal Identifiable Information). For example, we may process PII with a User’s consent when they agree that we may place cookies on their devices, or that we can process information that they enter into a form on one of our sites.

It is in our interest as a business to enhance the services that we provide which may include processing your information to enable us to:

  • Respond to User inquiries and to fulfill User requests

  • Send Customers or Potential Customers relevant marketing information and offers

  • Complete transactions

  • Provide customer service

  • Send administrative information

  • Personalize Users’ experiences with our sites

  • Do so where we are required to by law

We may also process PII when it is in our or a Users’ legitimate interests to do so and when these interests are not overridden by an individual’s data protection rights. 

9.     DO CALIFORNIA RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the services or websites, you have the right to request removal of unwanted data that you publicly post on the services or websites. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the services or websites, but please be aware that the data may not be completely or comprehensively removed from our systems.

10.  DATA SECURITY

We have implemented multiple security measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website.

11.  CHANGES TO OUR PRIVACY POLICY

It is our policy to post any changes we make to our privacy policy on this page with a notice that the privacy policy has been updated on the website home page. If we make material changes to how we treat our users' personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on the website home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our website and this privacy policy to check for any changes.